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	dwgLiveHelp is pre-sales Live Help for your customers and potential customers. It runs on Windows, Apple MACs, Linux and any palm based machine that supports a web browser. Your customers (and potential customers) can initiate a FREE chat session with your pre-sales staff without leaving their computer and without having to reach for a telephone.   How many new customers would you be able to get if you just could find out what vital piece of information was missing from your web site? The fact is you just don't know. The people that buy from your site cannot effectively tell you what is missing because they found enough info to make them buy. The people that don't buy from you typically surf off elsewhere and find the info they need. But now with DWG's Live Help system you can get a better insight into what your customers are after and at the same time improve their shopping experience on your site. Live Help Examples Customer: Do you sell sump pumps - I cannot find a link ? Support: Yes we sure do, click this link Customer: Do you have any more detailed info on the mosquito deleto - e.g. test results when compared with the mosquito magnet? Support: Yes, in fact the tests were run at the same university as the initial magnet tests. They showed in "mosquito per dollar" terms the deleto was the better choice - click this link Customer: When I click on the link for the bigger pictire of the Green window blind I get an error. Can you send me the link for the actual larger picture ? Support: Yes, click this link - sorry for the troubles I will pass this info along to the web guys and get it fixed. Thanks for letting us know
	Live Help Frequently Asked Questions Have you finished trialling it yet ? Yes, new screenshots, new name, new site: JLiveHelp is our new live help software. What do I have to download ? Read our free trial page for more info. What special configuration does the customer need to have their machine setup with ? They just need to have Java enabled. That's the beauty of dwgLiveHelp. No Microsoft specific code to restrict you. Customers don't need to download anything, they just click on a link on your site and they're asking you questions. Can I host your live help software on my own server ? Yes, click here to read about it: Live help pricing. To ask a different question about live help click here
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